Prescription & Refills Policy

Prescriptions and refills will be handled at scheduled clinic office visits, and generally enough medicine will be prescribed to last until the patient's next appointment. Patients must be seen annually at a minimum for routine medication refills. Some refills require being seen by a physician or nurse practitioner prior to authorization and cannot be refilled without an office visit.

We discourage the practice of calling in prescriptions as it does not allow the patient or the doctor to re-evaluate the appropriateness of the prescription or follow the condition for which the medication has been prescribed. However, if a refill must be called in, please follow these guidelines:

• Call us several days before your prescription is needed.
• Leave your name, phone number, prescription name, pharmacy name, and pharmacy phone number.
• Do not call multiple times or leave multiple messages, as this slows down the process.
• Refills may also be handled by contacting your local pharmacy, which will contact us to refill the request.

If your prescription insurance plan requires a prior authorization for a medication, you will be responsible for obtaining a Prior Authorization Form from your insurance company for your physician to complete. While our office staff and physicians do their best to help patients obtain their maximum prescription benefits, insurance plans, including drug coverage plans, are a contract between the patient and the patient's insurance company.